A comprehensive customer service experience
Zendesk Support Suite is a solution that allows you to provide support to your clients through all channels. A complex task that Zendesk makes easy. Your clients will get the best result, without noticing the complexity of the service offered.
Your team will work smoothly, with a single toolkit and processes that work in the same way regardless of the channel, whether it be email, chat, voice and even social messaging applications such as Facebook, WhatsApp, Twitter, WeChat and others.
A CLIENT-FOCUSED VISION
With the open and flexible design, your team will be able to connect their data sources and extract the correct customer information automatically. It is also based on open standards, so it is not necessary to learn any new programming language.
Your team will be able to customise their support environment according to use or channel and without the need for programming. It adapts to your needs from the first day.
COLLABORATION AMONG TEAMS
In order to deliver the best customer response at all times, Zendesk engages the right people. To do this, it integrates with other tools such as Slack.
Measurement of data is essential. Support Suite allows you to keep track of all interactions in order to understand the needs of your customers. And this, without a doubt, translates into better performance from your team and improved customer experience.