Google Cloud Platform Technical Support
Intelligence Partner’s Technical Support is a channel that provides highly qualified technical support to handle issues that customers report regarding Software or the Google Cloud Platform infrastructure on which said Software has been implemented.
The support offered by Intelligence Partner includes the following:
- Support to solve technical problems, questions or queries, and requests to add functionality to or improve a product or service.
- Report cases directly through the web portal designed for incident management, where you can also consult past cases.
- Support during working hours, from 09:00 to 18:00 from Monday to Friday on working days.
- Bilingual support in English and Spanish.
- Response from the Technical Support team in less than 24 hours. In top priority cases, response in less than 4 hours during working hours.
- The support service includes 2 persons of contact (POC). Customers who wish to have more contact persons can hire additional POCs.
- The Technical Support team will be responsible for handling cases directly with Google.