Set up voicemail for the Google Voice auto attendant
What’s changing
You can now set up voicemail for your Google Voice auto attendants.
Who’s impacted
Admins and end users
Why you’d use it
Admins can use the auto attendant to set up voicemail three different ways:
- Send incoming calls directly to voicemail
- Send calls to voicemail if the caller presses a specific key
- Send calls to voicemail if they’re received during non-business hours
How to get started
- Admins: To learn how to use the auto attendant to set up voicemail, use this article in our Help Center.
- End users: No action required. You’ll receive an audio file and transcript of your voicemails via email.
Additional details
Admins will also have the option to enter a message to play for callers before they’re sent to voicemail, for example, “Our offices are currently closed. Please leave a message, and we’ll return your call within one business day.”
Helpful links
- Help Center: Set up an automated attendant
- Help Center: Set up who gets voicemail from callers
- G Suite Updates Blog: Easier auto attendant configuration for transferred calls
Availability
Rollout details
- Rapid Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 27, 2019
- Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on September 27, 2019
G Suite editions
- Available to all G Suite editions with Google Voice Standard and Google Voice Premier subscriptions
- Not available to Google Voice Starter subscriptions
On/off by default?
- This feature will be ON by default and can be enabled at the group level.
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