Making active user metrics more detailed in the Admin console

Google Workspace news

What’s changing 

Google is making changes to how it calculates active users across G Suite applications in your organization. Specifically, you’ll see more accurate metrics on active users for the following applications:

  • Gmail 
  • Calendar 
  • Hangouts Chat 
  • Hangouts Meet 

Who’s impacted 

Admins only

Why this matters 

Previously, we pulled app activity data from multiple sources, which sometimes resulted in discrepancies across reporting tools, like Work Insights and the Reports section of the Admin console. To ensure these metrics are consistent, we’ll now pull data from one centralized, reliable source which is based on direct user interaction logs. This will help you better analyze app usage in your domain and assess your organization’s needs.

How to get started 

  • Admins: To access Apps usage activity in the Admin console click Reports
    • From there, you can see app usage overall, or click into specific apps. 
    • On the right-hand side, you can filter app usage by: 1 day, 7 days, or 30 days. 
active user metrics
  • End users: No action required. 

Additional details 

In addition to the Admin console, these updated metrics will also appear in the G Suite Admin SDK Reports API and BigQuery exports.

Helpful links 

Developers Guide: Reports API 


Rollout details 

G Suite editions 

Available to all G Suite editions

On/off by default? 

This feature will be ON by default.

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