Support your Gmail users more easily with revamped bounce messages and message headers

G Suite News

If you’ve ever had to troubleshoot your Gmail users’ mail, you know that getting message headers and interpreting bounce messages can sometimes be a chore. That’s why Gmail will be rolling out some user-facing features to make bounce messages and message headers easier to read and understand. Here’s what’s new:

Bounce messages are now easier for your users to understand

When users’ mail has problems being delivered, this new format will have user-friendlier text, as well as translations into the user’s language (if the language has been set on the account.) Below the improved bounce message, you can find the original bounce message, just like you’re used to from before.

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Message Headers that are clear and readable

Key information about the message will now be shown in a table with an easy to read format. If you only care about the Message Id, SPF, or DKIM status, it’s right there in plain view. Additionally, there will be links to download the actual original message, and the ability to copy to clipboard. Below the table, you can find the original message header as before.

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More Information: Trace an email with its full headers

Launch Details

Release track:

Show Original launched to both Rapid and Scheduled release on September 27

Bounce messages launching to both Rapid and Scheduled release on December 13

Rollout pace:Full rollout

Impact:All end users

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