As part of recent improvements in the automatic recovery process of the administrator account, it will stop using the secondary email address specified in the Google Administrator Console to recover this account.
Instead, now the super administrators can add their own phone number and email address recovery of super administrator accounts to facilitate recovery.
It is strongly recommended to all super administrators to keep updated the information of account recovery.
From now on, will be asked regularly to the Super Administrators update their recovery information. To verify and update the information account recovery, click here. See the instructions to reset the password for more information.
Google Apps for Business, Education, and Government