Technical support and administration service
Through Intelligence Partner’s Technical Support Service, we offer direct first level contact with our team of specialists. They can manage, track and solve any incidents efficiently, in line with each customer’s needs at any given time.
In addition, we offer the possibility of adding administrative issues to the service. The ensures that the technical support team will not only handle advice/incidents but also perform any changes/improvements needed in the administrative environment.
This combines support and consulting services. Our team will study the best configuration for each usage case within the specific scenarios of each customer to ensure it fully complies with customers’ needs and business processes.
Features of the Technical Support and Administration Service:
- Access to the management console of the contracted service; study and analysis of usage and the implementation of the best available settings as required. (Exclusive Administration Service)
Access to our support portal.
A centralised and intuitive system with direct access to our engineers. You will be aware, at all times, of past incidents, open incidents and their status. In addition, we also offer telephone access to our engineers.
- Commitment to respond to any query within 24 hours. For high-priority cases (P1), the response time is less than 4 working hours.
- Management of the entire relationship with the manufacturer concerned, acting as intermediaries. This provides smoother, faster and more effective communications.
- Close contact and support regarding any queries or concerns.
- This includes two contact persons (POCs) in the portal with the possibility of hiring more POCs.
- Discounts on courses and webinars.
- Monthly newsletters for G Suite administrators and users to keep them updated and to facilitate Change Management.
- First level Google Tech Support in Spanish and English.