Google technical support to solve incidents
Our service offers direct and first level contact with Google Tech Support Team that results in the efficient management, tracking, and resolution of incidents, adapted to the needs of each customer.
Our goal is to perform the complete process from the beginning of the project, based on the knowledge we have thanks to our familiarity with the processes and needs of each one of our customers during the project.
Our Google Tech Support service offer includes:
- First level Google Tech Support in Spanish and English.
- Access to our support portal. A centralised and intuitive system with direct access to our engineers. Awareness, at all times, of past incidents, open incidents and their status. In addition, we also offer telephone access to our engineers.
- Commitment to respond to any query within 24 hours. For high-priority cases (P1), the response time is less than 4 working hours.
- Management of the relationship with Google. We act as intermediaries regarding any issues with Google. This provides smoother, faster and more effective communications.
- Close contact and support regarding any queries or concerns.
- This includes two contact persons (POCs) in the portal with the possibility of hiring more POCs.
- Discounts on courses and webinars.
- Monthly newsletters for administrators and users to keep them updated and to facilitate Change Management.